You can find the directions to the shuttle pick-up location at the bottom of your confirmation email. You can also find the different pick-up locations on the location pages.
Yes. The Hokkaido Expressway Pass can be added to rentals from the New Chitose Airport location. For more information on the HEP see this page: Hokkaido Expressway Pass
Every country has its own designated organization(s) where you can apply for an IDP. Please see this helpful guide to see where you can get your IDP: International Driving Permit Guide
You may be required to pay a maximum cost of 100,000JPY. This can be waived with the Safety Plan. See Here for details on the Safety Plan and costs borne by the customer.
Yes. There are one-way options available for the Narita Airport, Haneda Airport, Fukuoka Airport, Kagoshima Airport, Nagasaki Airport, and Shin-Yokohama Station locations.
Yes. Rentals made at New Chitose airport include studless snow tires free of charge between the first day of November and the last day of March. Narita, Haneda, and Fukuoka Airport locations may add snow tires for a fee.
No. NICONICO Rent a Car provides cars based on availability. Cars within the same class are similar in size and driving capability. Please see Vehicles & Rates for more information.
There are no fees for cancellations made at least 48 hours in advance. Cancellations made less than 48 hours in advance will be charged a 20% cancellation fee.
No. NICONICO Rent a Car offers car rental services for self-driving only. You must provide your own legal driver.
To cancel a reservation, fill out this cancellation form.
No. Without a valid driver's license present at the time of the reservation, the staff is not legally allowed to lend you a rental vehicle.
Yes. Please be sure that your International Driving Permit is valid under the Geneva Convention of 1949. Beware of buying fake IDPs. All invalid IDPs will not be accepted.
According to the Japanese Road Traffic Law, the driver is required to have children under the age of 6 use a child safety seat when riding in a vehicle.
All Passenger cars and minivans are equipped with GPS navigation systems as a standard feature and are provided free of charge. Languages in English/Japanese/Chinese/Korean
Yes you can! Multilingual guides and contracts are provided. All cars also come with Multilingual Navigation Systems (EN/CN/KR/JP).
Still have a question? Feel free to Contact Us!