FAQ

How do I find my shuttle pick up area?

You can find the directions to the shuttle pick-up location at the bottom of your confirmation email. You can also find the different pick-up locations on the location pages.

Is the Hokkaido Expressway Pass (HEP) available for rent?

Yes. The Hokkaido Expressway Pass can be added to rentals from the New Chitose Airport location. For more information on the HEP see this page: Hokkaido Expressway Pass

How do I acquire an International Driving Permit (IDP)?

Every country has its own designated organization(s) where you can apply for an IDP. Please see this helpful guide to see where you can get your IDP: International Driving Permit Guide

How much do I have to pay if I get into an accident?

You may be required to pay a maximum cost of 100,000JPY. This can be waived with the Safety Plan. See Here for details on the Safety Plan and costs borne by the customer.

Are one-way rentals possible?

Yes. There are one-way options available for the Narita Airport, Haneda Airport, Fukuoka Airport, Kagoshima Airport, Nagasaki Airport, and Shin-Yokohama Station locations.

Are snow tires available for rent?

Yes. Rentals made at New Chitose airport include studless snow tires free of charge between the first day of November and the last day of March. Narita and Haneda Airport may add snow tires for a fee.

Can I choose the model and color of my car?

No. NICONICO Rent a Car provides cars based on availability. Cars within the same class are similar in size and driving capability. Please see Vehicles & Rates for more information.

Are there any cancellation fees?

There are no fees for cancellations made at least 48 hours in advance. Cancellations made less than 48 hours in advance will be charged a 20% cancellation fee.

Will a driver be provided with my rental?

No. NICONICO Rent a Car offers car rental services for self-driving only. You must provide your own legal driver.

How do I cancel a reservation?

To cancel a reservation, fill out this cancellation form.

Can I rent a car if I forgot my driver’s license?

No. Without a valid driver's license present at the time of the reservation, the staff is not legally allowed to lend you a rental vehicle.

Can I rent a car if I have an international driving permit?

Yes. Please be sure that your International Driving Permit is valid under the Geneva Convention of 1949. Beware of buying fake IDPs. All invalid IDPs will not be accepted.

Do children have to use a child safety seat?

According to the Japanese Road Traffic Law, the driver is required to have children under the age of 6 use a child safety seat when riding in a vehicle.

Can I reserve a GPS navigation system?

All Passenger cars and minivans are equipped with GPS navigation systems as a standard feature and are provided free of charge. Languages in English/Japanese/Chinese/Korean

Can we rent a car if we cannot speak Japanese?

Yes you can! Multilingual guides and contracts are provided. All cars also come with Multilingual Navigation Systems (EN/CN/KR/JP).

Still have a question? Feel free to Contact Us!